Astea does the full circle
Astea International Inc. is a global supplier that specialises in Customer Relationship Management (CRM) software solutions for companies in diverse industries, to enable them to improve productivity, revenue and customer interaction. It creates value for organisations where customer service is mission-critical by providing superior business solutions for managing information, people and materials.
Established in Australia in 1993, Astea has assisted a variety of large companies to increase business efficiencies by collapsing multiple, interdependent business processes into a consolidated enterprise management system.
The organisation supports an extensive global client base with systems deployed in over 35 countries by leaders in field-service-intensive industries including information technology, telecommunications, medical electronics, HVAC, utilities, industrial systems and office equipment.
Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes. The full module set integrates marketing, sales, customer contact centres, field service, depot repair and professional services.
Version 6.0 of the AllianceEnterprise Suite delivers web-based and mobile applications for integrating front and back offices, mobile employees, customers and business partners. An international product with multi-lingual and multi-currency capabilities, AllianceEnterprise supports businesses in all world locations.Before, during and long after implementation, Astea's global professional services organisation and solutions partners work with clients as needed to achieve quantifiable results.
Experts in service management, distribution, logistics and system applications know exactly where and how to look to improve business processes, reduce costs and wring highest returns from the eCRM investment.
The organisation offers over twenty years of related domain expertise and a worldwide sales and service network.
TenderSeach has been supplying Information Technology software tenders to Astea for the past 2 years. Astea's General Manager, Asia Pacific, Jon Devine says that TenderSearch provides a very convenient and effective service.
"TenderSearch's prompt, efficient and systematic notification of Australian tenders down the Eastern Seaboard has opened up opportunities for Astea that would otherwise not be identified," he said. "As a result of Tendersearch, Astea has had the opportunity to approach areas and industries that would otherwise not be recognised as potential prospects."
For more information, please contact info@astea.com.au or 02 9436 0855
